“Ask any organization about responsible AI and you’ll likely get an earful on frameworks, guidelines, and principles. There are many high-level white papers that give little practical advice or experience from market leading firms.

But many companies are still left asking: How does the work actually get done? And does responsible AI truly enable organizations to move faster as is often postulated?

To answer these questions, we think it’s instructive to examine how one leading firm embarked on a multi-year journey to renovate their core infrastructure to deal with the emerging complexity and member demands in their marketplace, while simultaneously increasing their agility.”